Minerva Evolution
Customer Privacy Notice
Last updated: 09 May 2026
This privacy notice tells you what to expect us to do with your personal information.
Contact Details
If you have any questions about this privacy notice or how we handle your personal information, please contact us:
Email: admin@minervaevolution.co.uk
What Information We Collect, Use, and Why
Providing and improving products and services
We collect or use the following information to provide and improve products and services for clients:
- Names and contact details
- Addresses
- Occupation
- Transaction data (including details about payments to and from you and details of products and services you have purchased)
- Usage data (including information about how you interact with and use our website, products and services)
- Information relating to compliments or complaints
- Records of meetings and decisions
- Website user information
Information updates and marketing
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Website and app user journey information
- IP addresses
Complying with legal requirements
We collect or use the following personal information to comply with legal requirements:
- Name
- Contact information
- Health and safety information
- Any other personal information required to comply with legal obligations
Recruitment
We collect or use the following personal information for recruitment purposes:
- Contact details (e.g. name, address, telephone number or personal email address)
- Employment history (e.g. job application, employment references or secondary employment)
- Education history (e.g. qualifications)
- Right to work information
Dealing with queries, complaints or claims
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Addresses
- Purchase or service history
- Photographs
- Customer or client accounts and records
- Information relating to health and safety (including incident investigation details and reports and accident book records)
- Correspondence
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights, which are set out in brief below:
- Your right of access – You have the right to ask us for copies of your personal information, including details about where we get it from and who we share it with.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure – You have the right to ask us to delete your personal information.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing – You have the right to object to the processing of your personal data.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for providing and improving products and services
- Consent – we have permission from you after we gave you all the relevant information. You have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you.
- Legitimate interests – Our legitimate interests are: to develop and improve the services we offer to print businesses, to maintain accurate client records, to communicate effectively with clients about their operational reviews and development programmes, and to ensure the ongoing quality and consistency of our service delivery.
Our lawful bases for information updates and marketing
- Consent – we have permission from you after we gave you all the relevant information. You have the right to withdraw your consent at any time.
- Legitimate interests – Our legitimate interests are: to promote our operational review and workforce development services to businesses that are likely to benefit from them, to share relevant industry insights and updates, and to maintain awareness of Minerva Evolution’s services among existing and potential clients within the print industry.
Our lawful bases for complying with legal requirements
- Legal obligation – we have to collect or use your information so we can comply with the law.
Our lawful bases for recruitment
- Consent – we have permission from you after we gave you all the relevant information. You have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you.
- Legal obligation – we have to collect or use your information so we can comply with the law.
- Legitimate interests – Our legitimate interests are: to identify and attract suitable candidates with relevant print industry experience, to assess applicants’ suitability for roles within our organisation, and to maintain records necessary for managing the recruitment process effectively.
Our lawful bases for dealing with queries, complaints or claims
- Consent – we have permission from you after we gave you all the relevant information. You have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you.
- Legal obligation – we have to collect or use your information so we can comply with the law.
- Legitimate interests – Our legitimate interests are: to investigate and resolve queries, complaints or claims fairly and efficiently, to maintain records of any disputes or concerns raised, to protect Minerva Evolution Ltd against legal claims, and to continually improve our services based on feedback received.
Where We Get Personal Information From
- Directly from you
- Publicly available sources
- Suppliers and service providers
How Long We Keep Information
We keep personal information only for as long as necessary for the purposes it was collected, including legal, accounting, operational, and reporting requirements.
- Business enquiries and correspondence are typically retained for up to 12 months unless an ongoing business relationship exists.
- Client and financial records may be retained for up to 6 years to comply with legal and accounting obligations.
- Marketing information is retained until an individual unsubscribes or requests removal.
- Recruitment information will be periodically reviewed and securely deleted when no longer required.
Who We Share Information With
Data processors
IONOS – website hosting, domain, cloud storage and email communication services, including integration with Microsoft Outlook and related business software.
These services are used to securely store and manage business communications, customer enquiries, operational review records, marketing communications, recruitment information, and general business administration data.
Others we share personal information with
- Insurance companies, brokers or other intermediaries
- Professional or legal advisors
- Organisations we are legally obliged to share personal information with
- Professional consultants
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113